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We are confident that you will be delighted with the quality of your goods. However, under our 'no quibble' policy, if you wish to return the goods then please do so within 28 days of delivery and we will be happy to provide a full refund or exchange. Please note that goods returned under our 'no quibble' policy must be returned in an unused condition and unopened in their original packaging in a saleable condition with proof of purchase or the original delivery note.
Refunds will normally be processed within 7 working days of the goods being received by us. Unless the goods are faulty or damaged, you will be responsible for the cost of returning the goods to us. Please quote your invoice/receipt number, name and address with all returns. When returning goods, we recommend you use a 'signed-for' service, as proof of posting cannot be regarded as proof of receipt. Credit card refunds can only be credited back to the original card that the goods were bought with; if these details are not supplied there may be a delay in your card being refunded. Our returns policy does not affect your statutory rights as a consumer.
Returned goods must be clearly marked "Returns" and posted to: H&V Controls, Conservation House, Blackhorse Road, Letchworth Garden City, Herts SG6 1HD
Faulty Product:
In the unlikely event of you receiving product with a manufacturing fault, please return it within 14 days of receipt for an exchange or refund (provided the product is in Warranty and there is no evidence of misuse). Once the item has been inspected and the fault acknowledged, we will refund you the cost of delivery.
